ASK THE HOUSE

How requests are handled through the house

The edit

Choose from a considered edit of House experiences, services and local recommendations, selected for premium stays, venues and occasions.

The ask

Tell us the essentials through WhatsApp: date, place, guest numbers and anything worth knowing.

The check

We confirm availability, timing and package details with the relevant House-approved provider.

The Booking

If available, we return the confirmed details by WhatsApp within 2–24 hours, including the provider’s secure booking or payment link.

The details

The provider fulfils directly. The House remains on hand for questions, amendments and pre-arrival changes.

FAQs

Are bookings instant?

Most House experiences and services are request-led, so we check availability with the relevant provider first and confirm availability and provide the partner booking payment link within 24 hours.

Who provides the experience or service?

Each booking is fulfilled directly by a House-approved independent provider.

Who do i pay?

Payment is usually completed directly with the provider using their secure booking or payment link, unless otherwise stated.

can i make changes?

Yes. Message The House and we’ll coordinate amendment requests with the provider, subject to availability and provider terms.

What if the provider is unavailable?

Where possible, we’ll suggest an alternative House-approved option.